Help desk


Frequently asked questions


Can I change my order?

If your order is shipped you can return it. And you can always add more scenarios after your first order. Always use the same email connected to your license key when you checkout from our webshop. Please contact us at with any questions.


Can I order a system for my friend at the same time?

Yes, you can order several systems. But we need a name and an email address for each systems account and license key. You can either make separate orders for each person with their information. Or buy several systems in one order and email the name and email address that should be connected to the other systems.

Can I order the scenarios without buying the GAIM first?

No, your account and license key is connected to a GAIM Sport Shooting, Hunting or Complete. You need an account with us to purchase more scenarios. Use the same email always when purchasing your first simulator from us.

Can I purchase a scenario for a friend?

You sure can! All you need to do is enter their email in your purchase or contact us at and we will assist you.

Can you sell the headset to me as well?

We do not sell the Meta Quest headset, you will have to purchase it separately.

Do I need a Paypal account?

No, we have several choices. You can also choose to pay with debit or credit card.

How can I buy for my company without VAT?

At the moment our system does not allow for purchases without VAT. All customers purchase with a debit or credit card. Once the order is shipped, contact us and we can extract an Invoice that shows what you paid and that you paid the correct amount of VAT for your country.

How do I purchase more scenarios?

You can purchase them here on Use the same email address as when you purchased your GAIM Simulator and the new scenario will automatically be unlocked in your account. After the purchase is finished, you will need to restart GAIM in your headset. It will then ask you for an update which is your new scenario.

What Oculus / Meta Quest should I buy?

The Meta Quest 2 or Pro. It is what is sold in stores today. It is sold with 128gb or more memory. GAIM takes about 2gb memory. They all work for GAIM, but you might want to download other applications.

Where can I find my license key?

It is in the first order confirmation that you received from us. Still can’t find it? Email us at Always use the same email address and name that is in the purchase, that way we can help you better.

How do I purchase the Meta Quest headset?

You can purchase the Meta Quest 2 or Pro headsets directly from Meta’s website. Follow this link to purchase the headset directly from Meta: You can also purchase the Meta Quest 2 or Pro headsets from third-party vendors like Amazon. Follow this link to purchase the headset from Amazon:

What countries do you deliver to?

GAIM is currently available d in Europe and USA. Delivery normally takes between 3-5 business days.

What headset is compatible with GAIM?

Currently Meta Quest 2 and Meta Quest pro. It is what is sold in stores today. It is sold with 128gb or 256gb memory. GAIM takes about 1-2gb memory.

What payment options do you offer?

The options we have is debit/credit card, Paypal and Klarna.


What is your return policy in Europe?

If you for any reason would like to return your GAIM system you have the right to return the product in unused condition up to 14 days after receiving your product without any reason. If you like us to send you a shipping label please contact us on The cost of the return freight is 30 EUR will be deducted from the refunded amount. If you do not claim your package 50 EUR will be deducted from the refunded amount.

How do I make a return?

You can find our return form with more information among the files on our support page. Make sure you follow the instructions for EU or US. We only accept returns for the hardware.

Hunting and Shooting

How do I play multiplayer?

First, both users need to own a GAIM Simulator and the scenario you intend to play multiplayer with. Multiplayer is then done in three easy steps: 1. Host a game in the multiplayer section. You will receive a four letter code. e.g. TNKL 2. Call or text your hunting buddy and ask them to join your session using the code. The scenario will become available when your friend joins the session. End your phone call. 3. You can now talk via the headset. Have fun hunting together!

How is the score calculated in GAIM?

General rule is that a killing shot generates 1000p. Any injuring shot deducts 100p. Breaking any safety rule deducts 250p. All points are multiplied by your accuracy which in turn is calculated by dividing killing shots with total shots. The points should encourage hunting like decisions of not taking too difficult shots.

What are the ballistics used in GAIM?

We have used the data of a standard 308w cartridge in our rifle calculations. Weight 11,7 grams. Speed 800 m/s. The calculations for shotgun is based on US6 with 411 m/s exit speed and a 1/4 choke. For the handgun we have used the ballistics for a 9mm bullet weighing 8 grams ( 124 grain) with an exit speed of 360 m/s or 1180 ft/sec.

How can I adjust my weapon in GAIM?

Here is a YouTube video of how you can adjust your weapon:


How do I connect the Trigger Gen 2?

1. Put the battery in the trigger unit. 2. The LED button will blink several colors. Press the LED light button for 3 seconds until it blinks red for 1 second followed by a yellow blinking light. This means the trigger is reset and ready to pair again. 3. The LED light should blink yellow indicating that the trigger is actively searching for a connection. 4. In the headset go to Settings // Devices // Bluetooth pairing. If the GAIM Controller is visible but listed as Previously Paired, you need to forget this device. Then exit the menu and enter it again. 5. Pair with the GAIM Controller 6. When connected the trigger will blink green at every shot.

What is required to use GAIM?

To start using GAIM you need a license key from us that you receive when purchasing on of our simulators. Together with a Meta Quest 2, Pro or 3. GAIM can be used with a GAIM rifle, handgun or with the Meta hand controllers. No computer is needed. If you want to share your view with others you use Chromecast from the headset to a screen.

Where do I find the GAIM software in the headset?

The GAIM Software is found among all other Apps and is downloaded from Oculus App Lab

Do I need the Oculus Link cable to use GAIM?

You don't need any PC or cable when playing. Only the headset and a smartphone for setup.

Can I watch GAIM on a TV or computer screen?

Yes, you can use Chrome Cast to show what the shooter sees in the headset on a TV or computer screen. You can also view it on a smartphone or tablet with the Oculus app.

Can I use Mac / PC to install the GAIM software to my headset?

You don't need any computer to install the software but it's downloaded from Oculus App Lab.

Do I pair the trigger via the phone app or in the headset?

After an update at Meta, the ability to connect your device via the mobile app has disappeared for some users. Please pair the Trigger directly with the headset.

How do I know if I'm on the latest GAIM software version?

We publish our release notes as soon as a new version is released where you can see what version is the latest, the release notes contains information about what's been published, e.g. bug fixes, added functionality etc. The system itself will also notify you if there is an update available.


Are you having technical difficulties with GAIM?

Please contact us at for further assistance. Our customer service team is always ready to help.